Our Story

Founded with a vision to redefine travel experiences, TH Global Travel began as a humble initiative fueled by a love for exploration and a desire to connect people with the world. Over the years, our journey has been filled with adventures, challenges, and countless memorable moments. From our modest beginnings to becoming a trusted name in the travel industry, our story is a testament to our commitment to excellence and customer satisfaction.

Our Mission

Our mission at TH Global Travel is simple yet profound: to inspire and empower travelers to discover the beauty of the world with confidence and convenience. We strive to make travel accessible to all, offering personalized services and unparalleled support every step of the way. Whether you’re embarking on a solo adventure, a family vacation, or a business trip, our mission is to ensure that your journey is seamless, enriching, and truly unforgettable.

Our Core Values:

• Customer-Centricity: We prioritize the needs and preferences of our customers, delivering solutions and exceptional service with a personal touch.

• Integrity: We uphold the highest standards of honesty, transparency, and ethical conduct in all our interactions and transactions.

• Innovation: We embrace innovation and technology to enhance the travel experience, constantly seeking new ways to delight and inspire our clients.

• Teamwork: : We foster a collaborative and inclusive work environment, where every team member is valued, respected, and empowered to contribute to our collective success.

• Sustainability: We are committed to promoting responsible and sustainable tourism practices, minimizing our environmental footprint, and supporting local communities.

• Continuous Improvement: We are dedicated to continuous learning and improvement, constantly striving to enhance the quality of our services and exceed customer expectations.

Our Commitment to You

With over a decade of experience, TH Global Travel has earned a reputation for providing responsible, sustainable travel services and sharing unforgettable experiences with customers. Our professional, passionate team is dedicated to bringing you the best travel products, ensuring every trip with us is memorable and enriching.

We sincerely thank you for your support and trust in TH Global Travel. As we continue to grow and evolve, we remain committed to our motto of responsible, sustainable tourism and sharing experiences to bring you the best of Vietnam.

Join us on an adventure filled with enthusiasm, love for our job, and unforgettable travel experiences. We look forward to welcoming you and creating memories that last a lifetime.

Your dream Vietnam holiday starts here with TH Global Travel.

Instructions to pay online with Visa, MasterCard, American Express, JCB Card.

We connect with 9pay Payment Gateway to accept Online Card Payment (www.9pay.vn). All of your card information is processed through SSL protocol with international card security standards. Your card information will not be stored at our system (merchant) but with MasterCard using international security standards.

After you have received your order from us through a link, please check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay. You will be redirected to 9pay Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card.

Note: In some cases, your transaction may not be successful due to:

• Incorrect card information

• Not enough credit balance (daily or monthly)

• Your card has not been activated for online payment. You should contact the Issuer Bank for card activation.

In case you input correct card information but do not receive the transaction result from the payment gateway or from us, please do not try to make another payment. Contact us to get the transaction result and confirmation of the Order (Email: info@thglobaltravel.com).

PAYMENT & DEPOSIT FOR BOOKING CRUISES, TOURS & HOLIDAY PACKAGES

a - Deposit: A deposit of 30% of the total value by credit card is required upon confirmation of your booking. Once the deposit of your booking has been made, it is agreed that you have read, understood, and accepted all our Terms and Conditions.

b - Remaining balance: The remaining balance of the tour value (70%) will be paid on arrival.

• Secure Booking Platform:

  • Our online booking platform employs the latest encryption technology to safeguard your personal and payment information.

  • We regularly update our security measures to mitigate risks and protect against unauthorized access.

• Licensed and Accredited:

  • TH Global Travel is a fully licensed and accredited travel agency, complying with all relevant industry regulations and standards.

  • Our team consists of experienced professionals dedicated to providing you with reliable and trustworthy services.

• Transparent Pricing:

  • We believe in transparency and honesty. Our pricing is clear, with no hidden fees or surcharges.

  • Any additional charges or fees are clearly communicated to you before confirming your booking

• Flexible Booking Policies:

  • We understand that plans can change unexpectedly. That's why we offer flexible booking policies, including options for rescheduling or cancellations.

  • Please review our booking terms and conditions for detailed information on our cancellation and modification policies.

  • Cancellation Policy:

  • Cancellations made 20 days or more before the departure date: “full refund”

  • Cancellations made within 7-10 days of the departure date: “50% partial refund”

  • Cancellations made within 1-7days or No-shows: “100% of total booking amount forfeited”

  •  Modification Policy:

  • Modifications to bookings are subject to availability and may incur additional charges

  • Modifications prices may vary, please contact sales team for assistance.

• 24/7 Customer Support:

  • Our customer support team is available around the clock to assist you with any inquiries or concerns.

  • Whether you have questions about your booking or need assistance during your trip, we're here to help.

• Travel Insurance:

  • While we take every precaution to ensure your safety, we highly recommend purchasing travel insurance for added peace of mind.

  • Travel insurance can provide coverage for unforeseen events such as trip cancellations, medical emergencies, and lost luggage.

• Health and Safety Measures:

  • In light of current global health concerns, we prioritize the health and safety of our customers.

  • We closely monitor travel advisories and implement appropriate measures to mitigate health risks during your journey.

• Refund and Compensation Policy:

  • In the rare event of disruptions or issues with your booking, we have a clear refund and compensation policy in place.

  • Your satisfaction is important to us, and we strive to resolve any issues promptly and fairly.

• Data Privacy and Protection:

  • We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws.

  • Your information is securely stored and used only for purposes related to your booking and travel arrangements.

• Feedback and Improvement:

  • We value your feedback and continuously strive to improve our services based on your suggestions and experiences.

  • Please share your thoughts with us, as your input helps us enhance the quality of our offerings.

By choosing TH Global Travel, you can book with confidence, knowing that your safety, security, and satisfaction are our top priorities. We look forward to serving you and making your travel experience unforgettable.